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If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returnsor exchanges within 90 days of receiving your order. You can return your product for adifferent product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging if relevant
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Calling to our Waterford store:
If returning an item in exchange for a new product or different size, please phone us on (051) 358 700 to arrange this. You will need details of your original purchase (found on your receipt). You will be notified by text or email when it is ready to pick up.
If returning an item for a refund, please bring your receipt with you to our store within 90 days of the item being purchased.
Sending a package using DPD Returns:
You can return your package to us for a refund free of charge using DPD Returns. If you require new items in exchange for your return, please note this must be done as a separate, new order on our website. Exchanges will not be facilitated through this process.
Click here and follow the steps to book in your package. Make sure to include your order number in the reference box. Your order number will look like KS1234. You can then drop your package to a DPD Pickup point where you will have full tracking until it reaches our returns centre.
Please include the packing slip that was included with your original order. If you don’t have this, please call us on (051) 358 700.
A refund will be applied to the card the original payment was made with.
Please allow 5-10 working days for refunds to be processed.
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We aim to dispatch all orders within 48 hours of receipt. If your items are out of stock, this may take a little longer.
We're here to help! Call us Monday - Friday 9am - 5pm. If you have any queries outside of these hours, please email firstname.lastname@example.org.